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Shipping & Returns

Shipping

Carrier
All items will be shipped using CourierPost.  
 
Charges

Shipping on all New Zealand orders is NZD 4.50.

New Zealand orders over $49 will be shipped free of charge!

Shipping on all orders to Australia is NZD 29.90.  Orders over $139.00 qualify for free shipping. 

 
Shipping Timeframes

All items will be dispatched within 1 business day of ordering.  We will send you notification of the tracking number.
Delivery can be expected within 1 business days following dispatch. 
Rural Delivery can add 1 days to the standard targeted delivery times listed.

If you have any other questions please contact us.  
 
International Shipping - Australia
We provide services for international shipping to Australia. 

All items will be dispatched within 1 business day of ordering.  We will send you notification of the tracking number.

Delivery can be expected within 3 business days following dispatch.

Returns

No returns or refunds on sale items, however If the goods are faulty, we will meet our obligations under the Consumer Guarantees Act to provide a remedy.

Our returns policy on unworn item(s) is outlined as follows:

– Merchandise must be unworn, unaltered, or washed and must have all original tags attached. We cannot, under any circumstances, accept returns without their tags or original packaging.
– Returns will only be accepted within 14 days of the dispatch of your item.
– Due to hygiene reasons we cannot accept returns on swimwear.
– All refunds must be accompanied by proof of purchase in order for items to be swapped or to receive a credit or refund.
Shipping & handling costs will be at your expense (with exception should the product prove to be faulty).  
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.  If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within seven days.

For further information please email us at info@ourkidsstyle.co.nz